Frequently asked questions

Payments can be made using debit / credit cards, as well as Google Pay and Apple Pay.

For any inquiries, please contact:   alena.shymchonak@gmail.com

Yes, all artworks are original, hand-painted pieces created by Alena Shymchonak. No prints or reproductions are available.

Worldwide shipping is available.

Orders are prepared within 5 business days. Delivery typically takes 5–14 business days depending on your location.

Each painting is carefully packaged using protective materials and shipped in a reinforced box to ensure safe delivery.

Yes, you will receive a tracking number by email once your order has been shipped.

Yes, every artwork comes with a signed certificate of authenticity.

Shipping costs are calculated at checkout based on your location.

Customs duties and import taxes are not included in the price. Any applicable fees are the responsibility of the buyer.

If for any reason the artwork does not meet your expectations, you may request a return within 14 days of delivery.

The artwork must be returned in its original condition and packaging. Return shipping costs are the responsibility of the buyer.

No, exchanges are not available.

Please contact us immediately at alena.shymchonak@gmail.com so we can resolve the issue.

Colours may vary slightly depending on screen settings, but great care is taken to represent each artwork as accurately as possible.

All paintings are shipped from the European Union coutry.