Question 1

How can I pay for an artork?

Accepted Answer

Payments can be made using debit / credit cards, as well as Google Pay and Apple Pay.

Question 2

How can I contact you?

Accepted Answer

For any inquiries, please contact:  
alena.shymchonak@gmail.com

Question 3

Are all artworks original?

Accepted Answer

Yes, all artworks are original, hand-painted pieces created by Alena Shymchonak. No prints or reproductions are available.

Question 4

Where do you ship?

Accepted Answer

Worldwide shipping is available.

Question 5

How long does shipping take?

Accepted Answer

Orders are prepared within 5 business days. Delivery typically takes 5–14 business days depending on your location.

Question 6

How is the artwork packaged?

Accepted Answer

Each painting is carefully packaged using protective materials and shipped in a reinforced box to ensure safe delivery.

Question 7

Will I receive a tracking number?

Accepted Answer

Yes, you will receive a tracking number by email once your order has been shipped.

Question 8

Will I receive a certificate of authenticity?

Accepted Answer

Yes, every artwork comes with a signed certificate of authenticity.

Question 9

Are shipping costs included?

Accepted Answer

Shipping costs are calculated at checkout based on your location.

Question 10

Do I have to pay customs duties or taxes?

Accepted Answer

Customs duties and import taxes are not included in the price. Any applicable fees are the responsibility of the buyer.

Question 11

Can I return a painting?

Accepted Answer

If for any reason the artwork does not meet your expectations, you may request a return within 14 days of delivery.

Question 12

What are the return conditions?

Accepted Answer

The artwork must be returned in its original condition and packaging. Return shipping costs are the responsibility of the buyer.

Question 13

Do you offer exchanges?

Accepted Answer

No, exchanges are not available.

Question 14

What should I do if my artwork arrives damaged?

Accepted Answer

Please contact us immediately at alena.shymchonak@gmail.com so we can resolve the issue.

Question 15

Are the colours exactly the same as in photos?

Accepted Answer

Colours may vary slightly depending on screen settings, but great care is taken to represent each artwork as accurately as possible.

Question 16

Where are the paintings shipping from?

Accepted Answer

All paintings are shipped from the European Union coutry.

Frequently asked questions